You can raise a complaint or give feedback by phone, email or through the contact form. You can ask a family member, nominee, advocate or support coordinator to help you.
Tell us what happened, who was involved, and any immediate safety concerns.
We will record your feedback, review it thoroughly, and respond as clearly as possible.
AmizaCare is not an emergency service. If anyone is in immediate danger or needs urgent medical or police assistance, call 000.
Complaints and feedback help us understand what needs to be fixed, explained or improved.
Complaints are recorded so they can be followed up and used to improve service quality.
We aim to respond within 1-2 business days and will explain next steps where a matter needs more review.
Participants and others have the right to contact the NDIS Quality and Safeguards Commission about NDIS provider concerns.
You do not have to complain to AmizaCare first before contacting the NDIS Quality and Safeguards Commission. You can also seek advocacy support if you want help making a complaint.