Workers and providers are expected to act with respect, integrity and competence, and to protect people from harm, abuse, neglect and exploitation.
Incidents and near misses should be reported, recorded, reviewed and used to improve safety. Serious matters may need external reporting.
Support should protect dignity, privacy, choice, consent and the participant's right to raise concerns or change support arrangements.
Workers are required to have suitable checks and training where relevant to the role, participant needs and support setting.
AmizaCare maintains full statutory compliance and comprehensive protection models across all support activities.
Good support matching protects participants, workers and the wider support team.
Goals, daily routines, communication preferences, mobility, health needs, behaviour support and risk information.
Support plans, health plans, medication information, behaviour support plans or other relevant documents where needed.
Skills, checks, training, availability, boundaries and whether the worker can safely deliver the requested support.
Who AmizaCare can speak with, what information can be shared and how the participant wants communication handled.